Smoke-free,stress free.
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
Is your device registered?
International assistance is only available for registered devices.
Learn more
Why register your device?
Accidental damage cover
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Personalised support
Our dedicated customer care team is here 7 days a week for you.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
歳未満の者の喫煙は禁じられています。加熱式たばこの煙（蒸気）は、発がん性物質が含まれる など、あなたや周りの人の健康への悪影響が否定でき ません。아이코스는 19세 이상 성인 흡연자를 위한 제품으로 무해하지 않습니다.
THESE PRODUCTS ARE NOT RISK-FREE AND ARE ADDICTIVE. FOR ADULT USE ONLY.
© 2024 Philip Morris Products S.A. All rights reserved
© 2024 Philip Morris Products S.A. All rights reserved
Do you need international assistance?
International support
Do you need international assistance?
Can't find what you are looking for or are having issues with any of our products? IQOS Customer Support is here for all your questions.
If you have connection limitations*
+ 800 2559 2559* Fees and charges may apply, please consult your operator.
Do you need international assistance?
Can't find what you are looking for or are having issues with any of our products? IQOS Customer Support is here for all your questions.
If you have connection limitations*
+ 800 2559 2559* Fees and charges may apply, please consult your operator.
Do you need international assistance?
Get support 7 days a week from our dedicated team.