International Assistance for IQOS Users

Support While Traveling: Carry your IQOS device confidently when traveling. If your IQOS device breaks or stops working while you're away from home, our support team is ready to assist you. If you qualify for a device replacement and are in a country where IQOS is offered, we will arrange a replacement for you*. *Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Coverage: Our service extends to over 65 countries worldwide, spanning Europe, the Middle East, Asia, Latin America, and Africa.

How to Register: Ensure your device is registered to enjoy international support. If it isn’t already registered, you can do so here



This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.